Introduction
At Catergator® Cooler, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you access or use our website.
Please read this Privacy Policy carefully. By accessing or using our website, you agree to this Privacy Policy and our Terms of Use. If you do not agree to this Privacy Policy, please do not access or use our website.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our products and services, to communicate with you, or to make our website better.
We collect information in two ways: if you provide information directly to us, and if we passively collect information from you.
Information You Provide Directly to Us
When you make a purchase or place an order: We collect your name, email address, phone number, billing address, shipping address, and payment information so we can fulfill your purchase and keep you informed throughout the fulfillment process.
When you contact us: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
When you create an account: You can browse our website without creating an account. However, if you wish to make purchases, you will need to create a personal account and provide your name, email address, and password. We use this information to maintain your account and provide services like tracking order history.
When you interact with third-party integrations: We integrate with third-party services like Facebook, Instagram, etc. If you interact with a third-party integration, such as liking or commenting through one of our social media pages, we will receive some of your profile information from the third-party platform. The information we receive depends on your privacy settings with that third-party.
Information Passively Collected from You
As you navigate our website, some information is passively collected from you:
Log Data: Information our servers automatically collect when you visit our website, like your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
Usage Data: We collect information about how you use our website and services. For example, we may collect the pages you visit most frequently and any error messages you may encounter.
Device Data: Information about the device you use to access our website, such as the hardware model, device identifiers, and operating system version.
Location Data: With your consent, we may collect information about the precise location of your device when you access our website and services. We only collect this if you opt-in to location sharing.
Cookie Data: We and our third-party partners use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather information about our user base. You can control the use of cookies at the individual browser level. For more information, please see our Cookie Policy.
We use the information we passively collect to understand how visitors use our website and improve our website, products, services, and marketing efforts.
How We Use Your Information
We only use your information when we have a valid legal basis to do so. These legal bases include:
- Contract: To fulfill our contractual obligations to you, like processing your order.
- Legitimate Interests: When we or a third party have legitimate interests in processing your information, like providing and improving our website, products and services, and marketing to you.
- Consent: When you provide consent to allow us to process your information, like sending you marketing communications. You can withdraw consent at any time.
- Legal Obligation: To comply with applicable laws where we are required to retain or share your information.
We use the information we collect for purposes including:
- Providing, maintaining, and improving our website and services
- Creating and managing your online account
- Processing orders and payments
- Communicating with you about your purchases and account status
- Responding to your requests and questions
- Sending you technical notices, product updates, security alerts, and support and administrative messages
- Detecting, investigating, and preventing activities that may violate our policies or be fraudulent or illegal
- Personalizing content and experiences and advertising on our website
- Conducting research, troubleshooting problems, and analyzing trends
- Protecting the rights and safety of others and our business
How We Share Your Information
We will never sell your personal information. We only disclose your information to third parties in limited circumstances, including:
- Service Providers: We engage third-party service providers to work with us to administer and provide services related to our website, products and services. These third parties may have access to or process your information as part of providing those services for us. They are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services for us.
- Business Transfers: As we continue to develop our business, we may sell, merge, or partner with other companies. In such transactions, we may disclose your information to the new business owner. However, we will require that the new combined entity follow this Privacy Policy with respect to your information. If your information will be used contrary to this policy, you will receive prior notice.
- Law Enforcement and Legal Requests: We may disclose your information if required to do so by law or in response to a request from a governmental authority. We may also disclose your information when reasonably necessary to preserve, protect, or defend our rights or property.
- Protection of Catergator® Cooler and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is reasonably necessary to comply with law or regulation, assist with investigations of potential violations of our Terms of Use, enforce our Terms of Use, or protect the rights, property, safety, or security of Catergator® Cooler, our employees, contractors, vendors, suppliers, customers or the public.
Data Security
We follow generally accepted industry standards, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever fully secure or error-free.
Data Retention
We retain your personal information only for as long as necessary to provide you our services, or as described in any separate retention policies associated with certain services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect Catergator® Cooler as described in this policy.
After expiry of applicable retention periods, your data will be deleted unless its further retention is required by law.
Transfer of Your Information Internationally
Catergator® Cooler has operations in various jurisdictions. As a result, we may transfer your information internationally throughout the Catergator® Cooler entities and systems. We will protect your information as described in this Privacy Policy when it is transferred internationally.
Where required by law, we will ask for your consent before transferring your information internationally.
Your Privacy Choices and Rights
Marketing Communications. You can opt-out of receiving our marketing emails by following the unsubscribe instructions included in each email. You cannot opt-out of receiving essential business communications related to your account, orders, support, product safety warnings, or other important information.
Accessing, Updating, Correcting, and Deleting your Information. You can access, modify, update, correct, or delete your account information by contacting us. If you wish to deactivate or delete your account, please email us at [email protected]. We will respond to your request within a reasonable timeframe.
Your Privacy Rights. Depending on your jurisdiction, you may have the following rights with respect to your information: the right to access, rectify, port, and erase your information; the right to restrict or object to our use of your information; the right to withdraw any consent you have provided; and the right to lodge complaints with data protection authorities. If you have these or other rights, we will honor them in accordance with applicable law.
Cookies and Similar Technologies
We and our third-party partners use cookies, pixels, tags, scripts, local storage, and similar technologies (“Cookies”) to personalize content and ads, provide social media features, analyze our traffic, and improve your experience on our website.
Cookies collect information about your use of our website, including your IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, pages viewed, items clicked, and searches or forms you complete on our site.
Managing Cookies. Most browsers allow you to control cookies through their settings. However, if you limit the ability of websites to set cookies, you may impair your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal that tells websites you do not want to be tracked across websites. Our website does not currently recognize or respond to browser DNT signals. You can also manage third-party cookies through tools offered by third-party providers.
Advertising Cookies. We partner with third-party advertising companies to display ads on our website. These companies may use cookies and other technologies to collect information about you and your online activities, either on our website or other websites. The information allows them to deliver targeted advertisements and gauge their effectiveness.
Disabling Cookies. You can disable certain cookies by adjusting your browser settings. However, doing so may disable many of the features and functionality available through our website. We recommend leaving cookies enabled so you can take advantage of all our website features and services.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that a child under 13 has provided us with personal information.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in the law, our information collection and use practices, the features of our website, or advances in technology. If we make material changes, we will notify you through our website. We encourage you to check this page periodically to stay up to date on our Privacy Policy.
